We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or replace an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:
- Products must have been purchased directly from Fenix Cosmetics (our website or 877-336-4926 number. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.)
- Products must be returned within 30 days of order date.
- Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
- We cannot accept returns on overly used products.
- Original shipping and handling charges are non-refundable.
- Customers are responsible for return shipping charges. This also applies to defective items.
- Any item lost in the mail will not be responsible by Fenix Cosmetics.
- Products specified as non-returnable cannot be returned.
If you have any questions, please contact at firstname.lastname@example.org or go to Contact us section.
Please ship returns or exchanges to us at the address below.
27071 Cabot Road, Suite 123
Laguna Hills, CA 92653
Notice: Shipping fees are not the responsibility of Fenix and are non-refundable.You are responsible for any costs incurred for insuring and shipping your order back to us unless there was a shipping error or product damage.
Shipping Errors and Damages: Please call or email us right away at (949) 600-7055 us if an order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next.