Contact Us

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We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or replace an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:

  • Products must have been purchased directly from Fenix Cosmetics (our website or 877-336-4926 number. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.)
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
  • We cannot accept returns on overly used products.
  • Original shipping and handling charges are non-refundable.
  • Customers are responsible for return shipping charges. This also applies to defective items.
  • Any item lost in the mail will not be responsible by Fenix Cosmetics.
  • Products specified as non-returnable cannot be returned.

If you have any questions, please contact at or go to Contact us section.

Please ship returns or exchanges to us at the address below.

Fenix Cosmetics
27071 Cabot Road, Suite 123
Laguna Hills, CA 92653


Notice: Shipping fees are not the responsibility of Fenix and are non-refundable.You are responsible for any costs incurred for insuring and shipping your order back to us unless there was a shipping error or product damage.

Shipping Errors and Damages: Please call or email us right away at (949) 600-7055 us if an order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next.