I've never purchased anything online before. How do I use the shopping cart?
Shopping is simple with Fenix. When you want to purchase an item, navigate to the shop tab and select the item you want. Simply select the amount you requier and click the add to cart button. After adding the product to your shopping cart a new tab will appear on the top right displaying your shopping cart. Click on the shopping cart and follow the instructions that appear at the bottom of the shopping cart page to finish your transaction.
Is it safe to use my credit card online?
Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.
What if I need to return or replace a product?
Please review our Return Policy.
What if the product I received looks different than the product I ordered?
Fenix updates packaging periodically to ensure the best quality. If a item received looks different than the one pictured this may be the cause. If you believe you have received the wrong product please contact Fenix customer support through our "Contact Us" tab at the bottom of the site.
What if I need to contact someone?
you can contact us by clicking on the "Contact Us" tab at the bottom of the site or by clicking the mail icon at the top right corner of the page. The "Contact Us" tab will then open a page containing our contact information page that will provide you with the necessary telephone numbers or email addresses. The mail icon will open a small tab to send an email directly to our customer service department.
When is the customer service center open?
Fenix customer service is available during normal business hours, Monday-Friday from 9am-5pm PST.
What is the fastest way to find a product?
Navagate to the shop tab at the top of the screen. All Fenix products will be displayed for your conviniance.
What if I did not find my question here?
If you have a question we did not list here please contact Fenix customer support through the "Contact Us" tab and we will be happy to assist however possible.
Why are Fenix products offered on different sites?