Welcome to Fenix Cosmetics Online Store

•  I've never purchased anything online before. How do I use the shopping cart?

•  I've never shopped on the site before. Where should I start?

•  Is it safe to use my credit card online?

•  What if I already purchased a product and want to see if it has been shipped?

•  What if I need to return or replace a product?

•  What if I need to contact someone?

•  What if I want to change my billing address or any other type of personal information?

•  What is fenix's privacy policy?

•  What is the fastest way to find a product?

I've never purchased anything online before. How do I use the shopping cart?

The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.

I've never shopped on the site before. Where should I start?

Before you start shopping, create a free account with us by clicking on the "My Account" link at the top of the page. You will need to create an account before you purchase any products and please review our Shipping Policy.

Is it safe to use my credit card online?

Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.

What if I already purchased a product and want to see if it has been shipped?

First, log-in and then click the "Order Status" tab at the top of the page. You are then able to view your order status and/or history.

What if I need to return or replace a product?

Please review our Return Policy.

What if I need to contact someone?

Click on the "Contact Us" tab at the bottom of the site. You will then enter the contact information page that will provide you with the necessary telephone numbers or email addresses.

What if I want to change my billing address or any other type of personal information?

Click on the "My Account" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Account Information" tab and make necessary changes.

What is fenix's privacy policy?

Please see our Privacy Policy page.

What is the fastest way to find a product?

Type in the product name, product number, or description in the quick search box and click "go."